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ITIL® 4 Foundation Training & Certification

ITIL 4 Foundation Training Course Goals

Our ITIL Foundation course covers the basics of the ITIL framework. It is aimed at giving delegates an understanding of the philosophy behind ITIL and preparing them for the ITIL Foundation certification exam, which they sit at the end of the course.


Participants & Benefits 

This course is suitable for those who work with IT processes, optimization of IT services and the like. These are mainly IT managers, IT specialists, process, project managers and all those who are governed by those processes.


Course Description

Our ITIL Foundation is a 2 day course with the official AXELOS ITIL Foundation certification exam sat either on the folowing day or at a later, mutually agreed date. It consists of a balanced mix of theory and practical exercises and is led by one of our ITIL Approved Trainers.

We teach you how to understand the problems of providing IT services and all the components of the process control. You will learn:

  • How to use consistent terminology within the IT processes
  • ITIL concepts
  • How the life cycle of IT services looks like
  • The basic processes lifecycle stages (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement), activities, inputs, outputs, links to other processes, benefits and potential problems.

For maximum effectiveness and high exam success probability, we strongly recommend our students to dedicate 10-20 hours to pre-course preparation using materials and instructions provided by us. We further recommend spreading this pre-course preparation evenly across 1-2 weeks before the course.

The course can be delivered in English or Czech. The training materials are available in English. The exam can be taken in English and Czech.

Each of our ITIL Foundation course delegates receives: 

  • Detailed pre-course instructions, that will enable you to get the best out of your course and get the most out of it.
  • Our full colour Event Manual with presentation slides, exercises and two full official AXELOS sample exams.
  • The official AXELOS® publication "ITIL 4 Foundation Revision guide"
  • Access to the Examination Institute's (EI's) portal
  • On demand e-mail support from the moment they order the course
  • Lunch and refreshment during the course

At the end of the course delegates can take the ITIL Foundation certification exam.

Course participants who have a disability / support requiremets are entitled to appropriate relief during the exams. For more information on this please contact us.


Training Venues

Our Bratislava and Prague public courses are held at our modern training centers with easy transport accessibility, public transport links and barrier-free access.  We offer our students free parking, wired internet access, coffee breaks and lunches at a local restaurant included in the course fee. To students, who arrive early in the morning, we offer a breakfast for free.

For more information about our trainig venues please click here.


Open, semi-open & in-company courses

We run our courses as open, semi-open and in-company. If you are interested in a tailor-made in-company training offer, please contact us.



Please see our Public Training Courses Calendar & Prices or our upcoming ITIL courses & their pricing.

If you require in-house training, please contact us.

The listed prices are exclusive of VAT, which is applied and charged in line with relevant regulations. Our general terms & conditions apply.


Quality Guarantee:

If you adhere to all trainer's instructions, participate in the whole course and in spite of that do not pass the ITIL Foundation exam, you can repeat the course with us once more for free. You have to pay just the re-exam fee.


Best Price Guarantee:

If you obtain a better price offer for an accredited ITIL Foundation or ITIL Practitioner course in the same location, time period, delivered by a comparably experienced ITIL Approved Trainer with guarantees comparable to ours, we will beat it - just present it to us.


Training Course Calendar

The schedule of all our public training courses is avaliable under Public Training Courses Calendar & Prices.


How to book a course?

Please fill in our order form or contact us.